Arlo|Smart Home Security|Wireless HD Security Cameras
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Stevebzy
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‎2021-12-01 04:13 PM

The app continues to tell us the floodlight is offline. It is wire-free and our internet is working fine. How do we get this the light back online? How do we reconnect it to the wifi? Do we need to do a factory restore or is there a way in the app (which would make sense) to reconnect it to the internet?

 

Also, we DO have a service plan. It is beyond ridiculous that paying monthly for a service does not qualify us for a Live Chat experience. Bad customer service model.  We are paying for service on a camera that we cannot use until we get support? Unacceptable. 

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StephenB
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‎2021-12-02 04:07 AM
@Stevebzy wrote:

The app continues to tell us the floodlight is offline. It is wire-free and our internet is working fine. How do we get this the light back online?

Have you tried removing the camera battery and reinserting it?

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