Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reply
Discussion stats
  • 1 Reply
  • ‎2021-12-01 04:13 PM
  • 521 Views
  • 0 Likes
  • 2 In Conversation
Stevebzy
Follower
Follower
‎2021-12-01 04:13 PM

The app continues to tell us the floodlight is offline. It is wire-free and our internet is working fine. How do we get this the light back online? How do we reconnect it to the wifi? Do we need to do a factory restore or is there a way in the app (which would make sense) to reconnect it to the internet?

 

Also, we DO have a service plan. It is beyond ridiculous that paying monthly for a service does not qualify us for a Live Chat experience. Bad customer service model.  We are paying for service on a camera that we cannot use until we get support? Unacceptable. 

Labels:
0 Likes
Reply
Message 1 of 2
521
1 REPLY 1
StephenB
Guru Guru
Guru
‎2021-12-02 04:07 AM
@Stevebzy wrote:

The app continues to tell us the floodlight is offline. It is wire-free and our internet is working fine. How do we get this the light back online?

Have you tried removing the camera battery and reinserting it?

0 Likes
Reply
Message 2 of 2
513
Discussion stats
  • 1 Reply
  • ‎2021-12-01 04:13 PM
  • 522 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.