Arlo Floodlight Offline:We have a service plan but live chat will not speak to us

[Stevebzy]

The app continues to tell us the floodlight is offline. It is wire-free and our internet is working fine. How do we get this the light back online? How do we reconnect it to the wifi? Do we need to do a factory restore or is there a way in the app (which would make sense) to reconnect it to the internet?

Also, we DO have a service plan. It is beyond ridiculous that paying monthly for a service does not qualify us for a Live Chat experience. Bad customer service model.  We are paying for service on a camera that we cannot use until we get support? Unacceptable. 

[StephenB]

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@Stevebzy wrote:

The app continues to tell us the floodlight is offline. It is wire-free and our internet is working fine. How do we get this the light back online?

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Have you tried removing the camera battery and reinserting it?