It’s starting to get very annoying, is anyone else getting this?
My vehicle Motion notifications are turned off but because of this random notification I get double push notifications for every vehicle…
Currently running most up to date app on IOS.
Solved! Go to Solution.
A cloud fix was released that should address this issue. Please let us know if you continue experiencing this behavior.
Thank you for your patience,
Yes I’m still getting them. They are tied directly to the LED light function. Turns on (motion or manual) activates notification. Turns off (timeout or manual) activates notification. This happens on both flood cameras.
I have pulled the battery out of the camera to do a reset, disabled and then re-enabled smart notifications but neither of these has worked.
Anyone else experiencing this?
Assuming it's a recent firmware rollout that's caused it, an easy way to mitigate the impact of these changes is to allow users to opt out of automatic updates similarly to Google home devices. On the other hand, of it's server side... Well there's something to be said about testing
In my opinion they accidentally mapped the Light status (which is useful for automation stuff) to a security alert. The alert notification doesn’t know what to do with it which is why you see “#alert”. There’s no reference to replace that variable with say motion or person.
This is a fix that will likely happen on their server that handles the status and alert (the app hasn’t been updated in over a month).
Another affected user here. Started a few weeks ago and definitely linked to the operation of the floodlight.
On Android and as someone has suggested this didn't happen after a firmware update so very much appears tó be a server side problem at Arlo's end.
Another affected user here.
Started a couple of weeks ago, definitely seems linked to the floodlight.
Unreliable security alerts for a security camera system is not great, especially when we’re paying for some of the features. As others have said, the nighttime wake-ups are annoying too. Any update on the investigation @Arlo ?
I have created a case as well, since arlo Belgium noted this was not seen in EU and they can not follow-up on US case status... Update following some testing: As a test I have removed cameras from smarthub, resynced but then added to WiFi rather than hub, and the issue with the notifications is gone! When connected to the hub, just activating the light (through motion or even just manually when the arlo mode is on "off") triggers the generic #alert notifications. This does not happen when arlo is directly connected to the home network. Not preferred: this required setup of both my cams seperately, recreating modes, but more importantly, I can not use 2K mode anymore or store data locally (I have a drive connected to the hub) from the floodlights.
@JamesC the above does provide some additional info for further investigations. Howcome these generic incorrect light-triggered alerts only appear when connected to the hub, but not if WiFi is used? Please solve - I want to switch back to hub connection for increased functionality.
I have tried restarting the hub, the camera, taking the battery out etc, it keeps happening.
Keen to hear a fix.
I tried to look for the turning off the floodlight option in the light sensor, I don't seem to be able to get it to off, or is it just the lowest setting?