×
Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
×Arlo End of Life Policy Notice To view Arlo’s new End of Life Policy, click here.
×Urgent: Activate Two-Step Verification Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account. Please enable this feature now. Learn More.
×
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
×
We are experiencing an outage of our Google service and are working to resolve the issue..
This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
Both My flood light started triggering arlo secure push notifications worded as “#alert detected on *camera* at *time*”. It does it every time the light turns on and once again when it turns off. It also does it when I manually trigger the light. It’s starting to get very annoying, is anyone else getting this? My vehicle Motion notifications are turned off but because of this random notification I get double push notifications for every vehicle…
Yes I’m still getting them. They are tied directly to the LED light function. Turns on (motion or manual) activates notification. Turns off (timeout or manual) activates notification. This happens on both flood cameras.
As of recently my camera will send motion alerts with an odd message "#alert detected on Front Door at 22:45" for example. I have smart notifications set up to only alert when people are detected and this was working well until recently. This happens even when the camera is disarmed. I can make the notifications happen by turning the light on and off, creating 2 of these notifications.
I have pulled the battery out of the camera to do a reset, disabled and then re-enabled smart notifications but neither of these has worked.
This is happening to me also, using android so I don't think it's platform specific. My floodlight 3 and hub haven't been updated in a while so I don't think it's related to that either. I have smart notifications enabled to only alert for people and it's not giving me this any time a cat goes past in the middle of the night.
Same issue here with two floodlights. #alert message popping up each time, even if push notifications are disabled. Have tried reinstalling, rebooting, reprogramming, remapping smart notifications etc etc. No luck. I am now paying for a arlo subscription to have smart notification set up that actually does not work at all. Great…. I am waking up every night now since floodlights outside are triggered by something that should not be alerting me …. Arlo please give me my sleep back… what am I paying for….
The temporary solution is to disable the floodlight, which at least allows you to have the person detection and so on on during the night without being woken up every half hour but it defeats the purpose of having the camera where on of the key features is the floodlight :s
Thanks for the suggestion but then indeed why have a floodlight….and on top a paid subscription associated with that that promises to manage unwanted notifications by filtering them out…
Assuming it's a recent firmware rollout that's caused it, an easy way to mitigate the impact of these changes is to allow users to opt out of automatic updates similarly to Google home devices. On the other hand, of it's server side... Well there's something to be said about testing
This isn’t something you’ll be able to change on your end or fix with a subscription. In my opinion they accidentally mapped the Light status (which is useful for automation stuff) to a security alert. The alert notification doesn’t know what to do with it which is why you see “#alert”. There’s no reference to replace that variable with say motion or person. This is a fix that will likely happen on their server that handles the status and alert (the app hasn’t been updated in over a month).
Started a couple of weeks ago, definitely seems linked to the floodlight.
Unreliable security alerts for a security camera system is not great, especially when we’re paying for some of the features. As others have said, the nighttime wake-ups are annoying too. Any update on the investigation @Arlo ?
I have created a case as well, since arlo Belgium noted this was not seen in EU and they can not follow-up on US case status... Update following some testing: As a test I have removed cameras from smarthub, resynced but then added to WiFi rather than hub, and the issue with the notifications is gone! When connected to the hub, just activating the light (through motion or even just manually when the arlo mode is on "off") triggers the generic #alert notifications. This does not happen when arlo is directly connected to the home network. Not preferred: this required setup of both my cams seperately, recreating modes, but more importantly, I can not use 2K mode anymore or store data locally (I have a drive connected to the hub) from the floodlights.
@JamesC the above does provide some additional info for further investigations. Howcome these generic incorrect light-triggered alerts only appear when connected to the hub, but not if WiFi is used? Please solve - I want to switch back to hub connection for increased functionality.
I am having the same issue on my Floodlight Pro 3 camera. I have this on both Android and iOS platforms and can confirm this happens on both. I am based in Australia.
I have tried restarting the hub, the camera, taking the battery out etc, it keeps happening.
I too am getting this. Early morning and late night #alert notifications. Annoying today the least. New. Anders worked perfect for about a week then these started in. Software issue I presume.
Also, my Floodlight doesn't seem to be recording much if the floodlight turns on. I even tested it by walking in front of it, all I got was two of these #alert notifications! There are no videos on the cloud from the camera.
I tried to look for the turning off the floodlight option in the light sensor, I don't seem to be able to get it to off, or is it just the lowest setting?
@JamesC thanks for getting this issue to the right people quickly. In my experience, it usually takes a while to get the chat support people to put down the KB articles and actually read what your problem is lol.
Same error here. United States. Happens when I manually activate the floodlight and again when I turn it off. Connected to hub. Connected to power 24/7.
