Arlo|Smart Home Security|Wireless HD Security Cameras

8 month old floodlight just stopped working.

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WWR
Follower
Follower

I have been trying to get Arlo support but the website leads you to a never ending loop of forwarding articles and resulting in nothing but frustration. Can I get a real person to help me?

Virtual chat is the same never ending loop of no help. How do you get a living person to help?

My maybe 8 month old floodlight just stopped working. It will not charge, I have a solar charger. I plugged it into the electrical outlet to charge, will not charge. I did the factory reset and it will not charge. How to I find out if it can be replaced under warranty?

How do you ever get to a live person in the Arlo world?

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JamesC
Community Manager
Community Manager

WWR,

 

You say you performed a factory reset, did you see any LED behavior? What LED behavior do you see when you connected the charging cable?

 

If you have an active subscription to Arlo Secure, you can contact support directly through the Arlo Mobile app. See here for more information: Arlo Support Center

 

JamesC

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