my VMB 4000 base station won't connect, no middle light

[Arlowml]

my entire system is offline and the base station has no middle light.....I have tried everything at least 3 times including resetting my homes modem

[StephenB]

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@Arlowml wrote:

my entire system is offline and the base station has no middle light.....I have tried everything at least 3 times including resetting my homes modem

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Are you seeing a LED light on the ethernet port of the modem/router? (This assumes it has LEDs for each port).

Also, have you looked in the router's attached device list, and see if you can find the IP address of the base?

One thing that you should do if you can - connect the PC with an ethernet port to the modem using the ethenet cable.  Then disable wifi on the PC, and see if you can still reach the internet.

[jguerdat]

Before you get too far, verify that the Ethernet cable is properly and fully seated on each end.

[michaelkenward]

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@jguerdat wrote:

Before you get too far, verify that the Ethernet cable is properly and fully seated on each end.

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And try a different cable. These things are notoriously fragile.

[JDD1962]

I’m encountering the same issue except I have green light flashing in the center and far right.  The left is flashing alternative between amber and green.   I’m not sure how to make the internet connection from here.  I’ve checked all Ethernet connections, purchased a new cable and still have same issue.  Tried different modem ports as well and the indicator lights flash there as well.  I have tested them as well

[StephenB]

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@JDD1962 wrote:

The left is flashing alternative between amber and green.

That's an unusual status, but it sounds like it might be trying to do a firmware update.  Normally amber means the base is booting, and blinking green means it is upating it's firmware.  

LED status is described here: https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

[JDD1962]

Thank you StephenB.
That is what I’ve read as well, however, it’s been going through this for several days now without any firmware update completion. I tried to reset it to factory settings as well and problem still exists . Any other possible fixes?

[StephenB]

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@JDD1962 wrote:
Any other possible fixes?

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Unfortunately, I'm not thinking of many other possibilities.

Just resetting the base (likely something you've already tried). https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-Base-Station