Until a few days ago, the microphone feature worked fine. I initially thought I may need an update, so I saw the app did require it so I updated. I also restarted the base station, restarted my phone, uninstalled & reinstalled the app and the app has permission to use the microphone and it still will not work. The resources here are useless...no customer service to talk to for help. Everything I've seen on the community indicates all of what I tried.
Anyone with the same issue lately? I have a Samsung Galaxy S7.
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Thank you for the reports. I've escalated this to the development team and this is currently being investigated. I will provide an update as soon as we have more information.
A new version of the Arlo mobile app is now available in the app store (3.6.5). Please download the latest version from the app store and test your microphone again. If you still experience an issue, please let me know.
3.6.5 isn't available on Google Play Store yet. It may take overnight for it to show up, not sure what their publish approval schedule looks like, but until it is, don't expect an uninstall re-install to fix anything with the current 3.6.4 version.
After that I did a quick test from my Samsung phone and it worked.
Google store still not updated to latest version. Please advise when it will be available.
More up to Google than Arlo. Some folks have found the update there, others haven't yet.
Have you tried searching for the app in the play store? If you do, you might find the update.
Hi there - I have exactly the same problem that appeared in the last 2 months only. Until then the microphone connection was reliable and so useful. Something has happened recently. I have also downloaded and intaslled the latest Arlo app firmware update as per below - no difference.
Yesterday, I noticed Arlo had an update in the play store: version 3.6.6_28456
Nevertheless, I updated the app and tested: mic issue is now resolved!