Until a few days ago, the microphone feature worked fine. I initially thought I may need an update, so I saw the app did require it so I updated. I also restarted the base station, restarted my phone, uninstalled & reinstalled the app and the app has permission to use the microphone and it still will not work. The resources here are useless...no customer service to talk to for help. Everything I've seen on the community indicates all of what I tried.
Anyone with the same issue lately? I have a Samsung Galaxy S7.
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Thank you for the reports. I've escalated this to the development team and this is currently being investigated. I will provide an update as soon as we have more information.
I have Samsung s10. With arlo pro 3, base 4540,and even with my arlo doorbell video. It happens with all my cameras. And I have 5 of them around my house. Everything it's up to date.
Of course customer service isn't available unless you pay for a subscription for all 4 cameras.
Not quite. Phone support is available for the account if you have a subscription for any camera. Though you do need to select the subscribed camera to get access.
im wondering if this was deliberately disabled through the app.
No, at least not according to this article: https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends
Yes same issue here. About a week ago (2nd May 2022) the mic stopped working on my 2 Arlo Pros. I have installed and re-installed numerous times on my mobile. Turned off the Base Station and re-installed that as well numerous occasions with no luck. I have seen a bunch of other people are having the same issue. Has Arlo come up with a solution yet? It seems to be a problem from their end.
The development team is currently investigating these reports. Once we have more information available on a fix, I will provide an update here on the community.
Arlo performed a software app push to all users on 4-22-22, release version 3.6.4_28451. Since then, users have been reporting this issue with Arlo deciding what to do. It has been suggested for years (6 yrs.) to have users decide to accept or decline these updates but Arlo is having nothing to do with that. Hopefully they will rollback to the previous version or fix the mic issue. Last time Arlo pushed an untested version, the Arlo community was able to find a previous version available to where users were able to rollback to an older app version.
Still no solution to this, what's the point in having mics & speakers if I can't speak to someone in my house through the cameras?
Honestly, it's like the Arlo software engineers deliberately put out the worst thing they can do on purpose, or they are monumentally inept at the job?
My microphone was working on my Arlo from my phone and now it is not. I reset and did what was needed and nothing is working. I checked microphone on computer and it is working so not sure why it is always saying connect failed. I was using it just fine in April 2022 and not it will not work.
When live streaming, I can hear what is going on, but I can not respond or talk through the microphone. It works on my computer the microphone, but not on the phone. It worked in April 2022, but not it just says connect failed and no one can hear me speak.
Under Settings, there was an update pushed on April 5th.
Let me know if this last issue has been reported. If not, I will, no problem.
The easy solution would be to allow end users to roll back to the last known working version of the app software for their mobile device.
But then that would mean Arlo would have to recognise that their updates aren't always working and they won't do that.
If you haven't already noticed Arlo never admit to anything, it's always something being looked at, or the team is investigating or whatever.