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[debbiek92]

The phone app says batteries are dead so we have been replacing batteries every week and then we replaced the camera. However, today I got a dead battery notice again and happened to log onto the dashboard from my laptop and it says the battery is still 80% good. I went back to the phone app and it still says dead battery. So why are they reading differently and how do I know if the battery is dead? Those batteries may have been good all along as I didn't check the dashboard on the laptop before.  I tried reaching Arlo but have to pay to get any support so I am definitely looking into purchasing a better system with a different company and someone with better support. However, in the meantime I would like to figure out if the battery is good or bad. Has anyone else experienced this or have any suggestions? Thank you very much.

[Dannybear]

You need to clear cookies and data each time before you use the arlo web portal now to update the camera status.

[debbiek92]

Thank you. I will remember this.

[Dannybear]

Until arlo sorts this issue suggest that you set the browser settings to clear cookies and data on exit for the “my.arlo.com” web address. This should maintain the 2fa cookie.