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It's like this since the morning.
What's the problem? Device filter cannot be selected because the device is not visible.
Solved! Go to Solution.
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This issue is now resolved, you do not need to take any further action. The recordings should now be accessible in the library for your grant access accounts.
Regards,
Arlo Team
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The issue has been identified and an update to resolve this will be released soon. I will provide another update as soon as possible.
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The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community. You can check the status of this issue here: https://status.arlo.com
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I have essential wire free spotlight cameras. With subscription paid. My friend cannot see recordings in the library. They can watch live view but library is empty. I have removed their access re joined them disconnected wifi reconnected uninstalled and reinstalled app. Any ideas?
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I am not the primary Arlo user account holder in our family. My husband is. Why you can only have one is another issue for another discussion! I digress. We both have the same model iPhone (11), with the latest iOS (15.5).
I am suddenly no longer able to view any content in our Arlo library. I tried and failed both in the Arlo app and in MyArlo online. I then logged in using the primary user account (my husband's) on my iPhone and then MyArlo online, and I was able to see all the content recorded in our Arlo library! This means the problem is not on my end but Arlo's.
The problem seems to be with the Arlo software permissions that are now restricting non-primary user accounts, such as mine, from viewing the library.
Please fix this problem.
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I’m having a similar issue. I have my own account for my cameras, but also have shared access to my mothers cameras. As of this morning, I can no longer see her camera videos in my Library. All our cameras are older and on the free 7 day storage plan. I hope Arlo is not biting the hand that feeds them and not allowing to view shared camera videos any more.
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Me too. I’ve got the notification icon down the bottom but nothing is showing under recordings.
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After updating the Arlo app last night, I can no longer view videos from shared cameras in my library. I see videos from my cameras, but not from shared cameras.
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Weirdly, I am getting motion notifications from the shared cameras, but just cannot see the videos in the library.
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Seeing the same here, no library entries for app or web
something changed since yesterday, as it was working then
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Hello there. My app shows 7700 recordings, locally stored. My wife’s app shows zero. She can watch the cameras live, but recordings don’t appear. We do not pay for any subscription. Both apps are up to date. I even deleted hers and reinstalled, with no luck. She can’t look at any recordings. This is only since this morning. Any ideas?. I’m out of them. Thanks.
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Anyway, my wife and I both have the app. I discovered this morning that I cannot view our library, but she still can. For me, It says and shows no recordings despite an alert saying there are 50 to view. Despite me manually recording some (I can view the live feeds just fine). It won’t let me click back to previous days either. Not that they’re empty too, I don’t know. The different days literally aren’t clickable anymore. We’ve never had a subscription, only ever used the free 7 days, which was the entire regrettable reason we chose Arlo. Nothing has changed on our end at all, except that the app went from being confusing and difficult to simply not doing its job.
Any ideas? Pretty frustrating to spends hundreds on cameras, hours on setting them up, and this is what I get.
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Several others are reporting this, so they are likely already investigating what went wrong.
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Others are reporting similar issues, so I'd just wait for Arlo and not do anything to attempt to resolve it yourself.
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Are you saying Arlo does live reporting? or self diagnosis? Because I too am having this problem as my cameras now show that it has no recordings. But I know there were plenty of recordings. I haven't reset it, but I don't think i need to because this has never happened before and there is no links to assist this issue.
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Same issue for me too!
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similar issue here... my mum uses a secondary account and she is very upset for unable to do home security now...
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I purchased a kit that includes a SmartHub and 2 Pro3 cameras 2 months ago. I am still on my subscription for another month. When I installed the kit, I created access for my wife as a "friend" account, and she was able to see all of the recordings as well as the live views. Suddenly this morning, she no longer see the recordings in the library. What happened and how can I restore this for my wife?
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Same here. Recordings were not showing up in my iPad only my iPhone. If I look at the cameras individually new recordings are there but not in library tab.
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