Arlo|Smart Home Security|Wireless HD Security Cameras

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pappawalters
Aspirant
Aspirant

My cameras have stopped sending alerts to my i phone, no changes have been made that im aware of

6 REPLIES 6
Dannybear
Master
Master
Do you get recordings in the library without any notifications that have the active mode camera rule set with notifications enabled.
Can you check if the app is enabled to run in the background from the phone settings page for the arlo App.
Do you often get any logged out messages when you open the app.
pappawalters
Aspirant
Aspirant
No recordings
Dannybear
Master
Master
If no recordings are in the library then the camera is not detecting any motion or they might be disabled in the mode page.
Can you confirm the cameras are pro2 as newer cameras require subscription.
pappawalters
Aspirant
Aspirant
I have subscription and it’s a pro 2 with 4 cameras
pappawalters
Aspirant
Aspirant
Also cameras are enabled, this all started approximately a month ago
ShayneS
Arlo Moderator
Arlo Moderator

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

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