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Troubleshooting
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HI @g3niu5
May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.
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Thanks
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Have you tried removing the camera from Settings > My Devices > Re add it?
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Removing & re-adding your camera does not affect your current subscription.
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What is the flow you used. You should have been able to go to Settings > My Devices > Select the camera > remove Device, Then add it back to your base station.
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thats the exact flow I used, and cannot add it back on...it will not "Activate" and wants me to subscribe to Arlo Premier...so im stuck with a 10 camera subscription but can only use 9 of them unless i change plans...which i do not want to
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they updated the case and figured it out today, thanks for that.
Unfortunately the camera still has a hazy picture to it. Especially when there are lights. I havent tested it in pitch dark so i will test it tonight and see how night vision is. Here is another screenshot.
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