Unable to select Cloud or Local Buttons on iOS (Off-Screen) - Arlo Secure App version 6.38.0 (32707)

[panman91]

Latest version of Arlo Secure on a iPhone 13 Pro with the notch in the middle prevents anyone from selecting the Cloud or Local categories at the top. For whatever reason the resolution setting for the app in the feed settings is incorrect. These buttons are normally right above the most recent video thumbnail. They are currently at the top of the phone screen and are not selectable. Please forward over to developers to have this fixed on the next software update.

I have already tried uninstalling and reinstalling the Arlo Secure app. iPhone is running iOS 26.5.2

[BrookeN]

We are currently investigating the behavior you are seeing with the Cloud/Local storage. I will update the community as soon as possible. 

[MasonM]

Currently the Cloud / Local feed buttons are not selectable on IOS, seems to have happened in a recent update and the problem persists after re downloading app etc.

 

[Dufferhank]

I can’t select between cloud and local on the feed page in the Arlo app. I’ve tried everything to fix this. I even removed and reinstalled smart hub and cameras. Nothing works, please help. 

[StephenB]

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@Dufferhank wrote:

I can’t select between cloud and local on the feed page in the Arlo app. I’ve tried everything to fix this. I even removed and reinstalled smart hub and cameras. Nothing works, please help. 

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It's a bug in the iphone app.  You can still see local recordings by going to the devices page, selecting the smarthub, and then storage settings.

[StephenB]

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@MasonM wrote:

Currently the Cloud / Local feed buttons are not selectable on IOS, seems to have happened in a recent update and the problem persists after re downloading app etc.

 

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Lots of other reports of this bug.  You can still access the local recordings by going into the smarthub settings and selecting storage settings.

[Jeepman76]

Need help can’t select local storage or cloud storage. It’s stuck behind the camera lens on iPhone 17 Pro

[louf973]

I have the same issue. I Can't access cloud or local on the feed tab.They appear on the very top of screen by cut out and are unusable. Cloud automatically appears.I have a Iphone13 Pro Max. I have to tap on the devices tab,then tap on base station,then go to storage settings to view local . No problem with android devices.

[Dgwdgwdgw]

This no longer works. The option to view local recordings is gone

[Dgwdgwdgw]

I and four neighbors have the same issue.   

We all tried reinstalling the app, using the storage settings menu ( the ability to view local feeds is removed from there as well), iOS pull down method and nothing works.  

This is a way for Arlo to force a subscription.  We four have decided to dump Arlo and go to better systems like Ring, SimplySafe or eufyCam.  

[BrookeN]

We are currently investigating this, I will update the community soon. 

[Sefi]

iPhone 15 Pro Max. Latest Arlo app update moved the cloud and local buttons on my feed to an inaccessible location at the very top of the feed. 

If this is an attempt to force customers to buy a cloud subscription, that’s extremely poor taste. 

 

[Pieter999]

As a workaround there is an alternative path to access local recordings that still works.  Go to the devices screen, look for your smarthub (not the camera's) press the settings wheel (right hand top of the base staion smarthub) and then select storage settings. You should get a list of your recordings there.

[WalterStauffi]

Subject:

iOS 26.6 – Cloud / Local selector inaccessible – still present in Arlo Secure 6.40.0

Message:

Same issue here – iPhone 17 Pro Max, iOS 26.6, Arlo Secure 6.40.0 (34112).

I can confirm that the problem is still present with Arlo Secure 6.40.0.

The Cloud / Local selector is displayed at the very top of the screen, inside or behind the iPhone status/Dynamic Island area. The buttons are visible, but cannot be selected by touch.

My cameras, VMB5000 SmartHub and local storage are working correctly. Recordings are being created. This is specifically a user-interface/touch issue in the iOS Arlo Secure app.

I have installed the latest Arlo Secure update and completely restarted my iPhone. The issue remains unchanged.

I have been experiencing this problem for approximately three weeks.

I have also seen that several other users are reporting exactly the same issue in the Arlo Community and that an Arlo Moderator has stated that Arlo is investigating the Cloud/Local storage behaviour.

As a paying Arlo Secure subscriber, I would appreciate an official update from Arlo. Has this issue now been reproduced by the development team, and is a fix planned for an upcoming iOS app release?

Thank you.

Walter
Switzerland

[spoondmb80]

Hi everyone.  iOS app updated today (Aug 10), but the inability to select Cloud or Local buttons on the user-interface still persists.  

Yes, I've logged off and back in.  Yes, I've deleted the app and reinstalled.  Yes, I've gone to the Devices area and tried to view recordings from the Storage Settings the Base Station.  None. Of. Those. Things. Worked.

It's been nearly 3 weeks since this issue started and Arlo's inability to provide any sort of salient update is very disappointing.  

Please update the community with what's happening and when we might have a potential fix.  Thank you!

[BrookeN]

A fix is in the works and will be available soon. I will reach out to the community as soon as that is available. 

[emailmegoza]

i have had this problem today, removed the app re installed it, on two phone and still the same issue 

reboot the base station, logged in and out, reformated the usb drive still same issue 

the tech support where hopeless