Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2018-07-02 08:21 PM
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Odai
Initiate
Initiate
‎2018-07-02 08:21 PM

Hello

 

I recently purchased an Arlo Pro 2 along with the base station, but am having trouble using it. 

 

The first time I logged in through the web portal after connecting the base station and syncing the camera, everything went fine. As soon as I logged on, it detected the base station and prompted me to upgrade the firmware. 

 

I let it carry out the upgrade, but after a while noticed it seemed the page had frozen with the status reading that the base station was rebooting. I therefore closed the tab, and tried to log in again. However, since that point I have not been able to login to the web portal. When I enter my credentials at arlo.netgear.com, and hit the login button, nothing happens other than the button greys out for a few seconds. If I click it again, the web portal interface appears for a split second, but I am then immediately redirected back to the login page. 

 

I have tried clearing my cookies and browsing data several times, but this has made no difference. I am using Chrome as a browser, but the issue occurs with Edge aswell.

 

I can login through the android app no problem. I am making sure I am not logged in on the android app when attempting to access the web portal on my PC. 

 

Any assistance would be appreciated!

 

Thanks

 

Odai.

 

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steve_t
Master Master
Master
‎2018-07-03 11:44 PM

Have you tried from a different computer using Chrome?

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Odai
Initiate
Initiate
‎2018-07-04 04:59 AM

Unfortunately I don't have access to another PC at the moment.

 

I did try to simply login on my phone using Chrome on arlo.netgear.com (and then selecting 'Please take me to the Arlo website now'). I can get into my account, but when selecting 'View Cameras' under 'My Account' I am taken back to the original landing page on arlo.netgear.com and to get back in I have to re-enter my details.  

 

I've also tried restarting the base station but this has made no difference (not that I expected it to). 

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jetsfan
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Aspirant
‎2018-09-06 11:11 AM

Had a similar issue and posted possible solution in another thread. https://community.arlo.com/t5/Arlo/redirect-from-main-page-back-to-login/m-p/1565736

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