Cannot log in via iOS app - request timeout

[Toni1946]

Some how I can't get into my Arlo cameras on my iPhone. I've tried logging in many times and it keeps saying I've timed out! This has NEVER happened before and I can't get in.

[Bahollings]

My 4 cameras healed themselves this morning. I did nothing it just started working. 

[Toni1946]

For whatever reason, my cameras seem to be working fine now. I don't know why we were all having problems or why some of us got back online and some of us are still having problems. I have no idea why Arlo seems to be rated so high!

[Sgod28]

Everything is back to normal. 

[Mikey2Bats]

So last night I got home my cameras synced back to my iPhone XS Max, I went from WiFi to cellular and back never went down or got that red bar of death about being timed out. I went to work today and again went on the WiFi at work, CenturyLink and then to cellular and back again no red bar of death telling me I was times out. I use Cox at home so I have absolutely no idea what happened or why but I would be interested in finding out exactly what happened so Arlo if you please what happened??

[JessicaP · Accepted solution]

The issue is now resolved. If you're still seeing this error pop up when trying to log in to the Arlo app, please let us know.

[jjseiber]

Still get this message

[JessicaP]

Hey jjseiber,

What iOS device are you using? Could you provide a screenshot that shows the message?

[jrsparks86]

My wife and I are also having this issue. We are both on iPhones with latest updates. It’s reporting “your request timed out”. This started on Thursday evening. I can get around it by turning off my WiFi to login. We aren’t using two-step verification.

[JessicaP]

Hey jrsparks86,

Are you still experiencing this issue? What is your ISP that you use when trying to log on to the Arlo app?

[jrsparks86]

Yes I am. Xfinity, I can login via the computer on the same network without issues. I was going to attempt a packet trace over the weekend but didn't get there. I will try to run it later today.

[jrsparks86]

@JessicaP  The app started working again last night. I was never able to find anything weird on my end.

[ash049]

Hi! tried replying to a similar topic, but comments there seem to be closed. Am unable to log in on iPhone Xs max (iOS 13.2.3) with the "request time out" message. Logging in through the MacBook works fine. Tried everything suggested in the other thread, no luck. Wifi or LTE/ GSM makes no difference. Please help.

base station: 

HW Version VMB4000r3

Serial Number 4RD3897XA002A

Firmware 1.14.1.2_2916_1fdeefd