Unable to change the name for two of my Arlo Pro 2 cameras. Tried removing and adding again.

[SecurityService]

Hi, I have had my Arlo Pro 2 System with 8 cameras for almost 2 years, and wanted to make a small change with locations for the the cameras, and so I wanted to change the name for 2 of the cameras, but its not possible. I have removed the cameras from the system, and added them again, but it will not change the name.... Is there any way to reset the camera to factory settings so I can change the name?

[StephenB]

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@SecurityService wrote:

 Is there any way to reset the camera to factory settings so I can change the name?

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You can edit the name w/o resetting the cameras.

For instance, with https://my.arlo.com you:

1. click on the settings wheel for the camera
2. click on the green pencil next to the current camera name
3. enter the new name you want.

[SecurityService]

I have tried that, and getting this message " We are sorry, The system is experiencing an unexpected issue" that issue has bean going on for 6 months!!!!

[StephenB]

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@SecurityService wrote:

I have tried that, and getting this message " We are sorry, The system is experiencing an unexpected issue" that issue has been going on for 6 months!!!!

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It is working with my Pro 2 cameras (just tried it using Chrome on a Windows 10 PC).

What browser are you using? 

If it fails with the app and also with Chrome or Firefox, then perhaps try support: https://www.arlo.com/en-us/support/contact.aspx

[SecurityService]

I'm using Safari as browser and before it was no problem

[StephenB]

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@SecurityService wrote:

I'm using Safari as browser and before it was no problem

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I'm not a Mac owner, so I have no direct experience with Safari.  I do know that this works on Chrome, since I just tried it.  So you could try downloading that, and see if that works.  Alternatively try it with the mobile app.

[SecurityService]

I just tried with Crome, and same problem also the same problem on my iPhone/iOS

[StephenB]

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@SecurityService wrote:

I just tried with Chrome, and same problem also the same problem on my iPhone/iOS

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You probably should contact support then.  https://www.arlo.com/en-us/support/contact.aspx

[SecurityService]

I will, THANKS anyway 😉