Faulty camera?

[Twins09]

I have tried going to devices >camera>pencil >changed name>save but it keeps reverting back to original name and is frustrating. Any suggestions on what I’m doing wrong?

[DALY-]

One of my cameras suddenly lost battery power very quickly. There was nothing new triggering the motion sensor and the camera had previously functioned without issue fine for about 3 months since I purchased them brand new. I replaced the batteries and when I switched the camera back on the picture quality was terrible! Very dark and fuzzy. The battery power ran down within 10 minutes. Im at a loss as to what is wrong. Any suggestions would be very gratefully recieved. I used Energizer lithium batteries.

[jguerdat]

This does sound like a hardware problem. Use the Contact SUpport link at the bottom here.

[Watchmenow]

I can’t get the battery’s to hold a charge on my arlo pro, anyone else having the same problem ?

[TomMac]

You don't say via app or web... try on the web at my.arlo.com with your browser

( find it much more stable over apps )

If NG, then just power boot the base ( off then on , wait 3 mins for cams to come back ) , try again.

[TomMac]

If the battery is drained to low, the charger won't work properly...

read this;

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

[RhiDoom]

I have just had something similar happen.

I had actually replaced the batteries only a few days ago.

I logged on today and both the cameras where disconnected, I eventually got the cameras back online by resync'ing them.

Once they had reconnected the arlo hub said both cameras where at 2% battery. I restarted the hub as per another post from a few years ago but sadly they are still at 2%.

[Red33]

I’m having the same problem renaming cameras. 
I did a chat will support and they opened a case.