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Just installed my new AVD1001Ar1.2 Video Doorbell. Horrible Cracking/Static sound.
Is there a fix? I hear it on my Android and my Desktop. This is so disappointing from a brand new product.
It happens on both apps. Desktop PC and mobile app. I have the updated firmware too. I was going to purchase Ultra at the same time but figured on giving the doorbell a shot first. I am now unsure. I might box it up tomorrow and do a return.
Im going to do an exchange. If the issue continues.. im going to stay away from this brand. Spent over an hour on hold yesterday waiting for customer service. I doubt cleaning contacts is going to make any difference as my unit is new with a fresh install.
My issue is with the video doorbell. Not with the cameras. Latest firmware too.
Update: I uninstalled it and even under residual battery power, the static and crackle still existed. Walked around to different locations of the house in the possibility that it is interference. Issue remained. I then swapped and installed two new video doorbells from two different stores. Same issue. They need to address this. I am now deciding whether or not to wait this out and hopes that the video doorbell gets a similar update. I prefer the resolution on this rather than other brands. I have two weeks to decide before i can return for a refund.
Customer service just walked me through the hard reset and restarting process. This is the 3rd time I’m doing a hard reset. Still no luck. The cracking sound still there and annoying as ever.l after spending over an hour with their rep. I have had this device for over a year. I wish I could just return this at this point.