Arlo|Smart Home Security|Wireless HD Security Cameras

Replaced new cellphone with same number. Getting "Device Not Recognized" for Two Step Verification.

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coprolite
Aspirant
Aspirant

I activated Two Step Verification some time ago. I recently replaced my cell phone using the same cell number. However, I am no longer able to get into "My Arlo". It keeps saying "device not recognized". How do I get back into my account to view security videos?

Model: VMB3000 | Arlo Base Station
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jguerdat
Guru Guru
Guru

Have to configured the app on your new phone to be a trusted device as well as the primary device?

coprolite
Aspirant
Aspirant

I cannot access my account in order to make the new cell phone a trusted device.  I am locked out on both the cell phone and laptop.

jguerdat
Guru Guru
Guru

If choosing a different verification method (email) doesn't work, use the Contact Support link at the bottom here.

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