- Subscribe to RSS Feed
 - Mark Topic as New
 - Mark Topic as Read
 - Float this Topic for Current User
 - Bookmark
 - Subscribe
 - Printer Friendly Page
 
- Mark as New
 - Bookmark
 - Subscribe
 - Mute
 - Subscribe to RSS Feed
 - Permalink
 - Report Inappropriate Content
 
Pro2 lost connection while Ultra camera is okay. Pro2 won’t reconnect.
Solved! Go to Solution.
- Related Labels:
 - 
						
							
		
			Troubleshooting
 
Accepted Solutions
- Mark as New
 - Bookmark
 - Subscribe
 - Mute
 - Subscribe to RSS Feed
 - Permalink
 - Report Inappropriate Content
 
Thanks for the comment. Finally got the cameras working again after multiple disconnects and reconnects of the base and then re-synching with the cameras. Don't know why they all of a sudden were able to synch. Also, I'm annoyed that Arlo provides very little information online to troubleshoot Pro2 problems, when compared with other Arlo products.
- Mark as New
 - Bookmark
 - Subscribe
 - Mute
 - Subscribe to RSS Feed
 - Permalink
 - Report Inappropriate Content
 
Pull the camera battery for 10sec and see if they reconnect ok.
- Mark as New
 - Bookmark
 - Subscribe
 - Mute
 - Subscribe to RSS Feed
 - Permalink
 - Report Inappropriate Content
 
Thanks for the comment. Finally got the cameras working again after multiple disconnects and reconnects of the base and then re-synching with the cameras. Don't know why they all of a sudden were able to synch. Also, I'm annoyed that Arlo provides very little information online to troubleshoot Pro2 problems, when compared with other Arlo products.
- Mark as New
 - Bookmark
 - Subscribe
 - Mute
 - Subscribe to RSS Feed
 - Permalink
 - Report Inappropriate Content
 
Glad to hear that you got it working again.
I generally find that when weird things happen is to allow 24hrs for arlo to resolve it since it’s usually caused by their backend equipment.
I think the reason for less online troubleshooting is that they are the most reliable compared to the other cameras.
- 
				
					
						Arlo Mobile App
630  - 
				
					
						Arlo Pro 2
11  - 
				
					
						Arlo Smart
180  - 
				
					
						Before You Buy
995  - 
				
					
						Features
442  - 
				
					
						Firmware Release Notes
57  - 
				
					
						Google Assistant
1  - 
				
					
						IFTTT (If This Then That)
24  - 
				
					
						Installation
1,148  - 
				
					
						Online and Mobile Apps
865  - 
				
					
						Service and Storage
317  - 
				
					
						SmartThings
37  - 
				
					
						Troubleshooting
6,324