Receiving "This device is inactive. A paid Arlo Smart subscription is required" when setting up
if your base station Serial number starts with 4RC its for a security company to setup.. Amazon sold you the wrong system.
was on phone with tech lady and we figured out that my base station serial number is incorrect for Home use consumer.
I'm the initial CFK user that created this topic. However, I had to create a new account to solve this issue.
The problem was solved by Arlo support team after multiple iterations.
I bought my system from Amazon. For some reason that I could not completely understand my base station was tied to the reseller - Amazon in this case - who should manage the account and add plan options. Support could not change that, they had to remove the base from Amazon and I had to create a new account, since the other one was tied to the reseller - don't ask me why.
After support change the base station configuration in their system I could remove and add the cameras again and it finally worked.
Feel free to suggest support to look at my main case #41697535 for the solution.
@jguerdat I don't believe you read the comments completely as I mentioned I only had 2 cameras configured and was not offered any plans to buy.
WHen you read all the sections here and try to answer questions on many topics, you don't always have to luxury of spending the time to go back through the entire thread to read who said what. You're welcome to try it...
Yes, the replacement has the same issue.
I would like to try CFK's way to reach out Amazon and see if they can remove themselve from this base station.
Too much trouble ....
I read you post again and would like to know what exactly is your solution?
Did you reach out Amazon to ask them to remove themselve from the base station?
or did you reach out Arlo, so they can remove Amazon from the base station?
Really appreciate for sharing the details!
I don't know if this is helpful. But I had no issue adding cameras without a plan. For me it's just clicking on the back button on the page where it shows you all the subscriptions. That UI totally sucks, it gives you the impression that you cannot proceed without selecting a plan. Once I hit the back button, my camera was added successfully.
I have the exact same problem with a system purchased form Amazon.
I replied to the email from customer support regarding my case number 41745402 but have had no reply in 4 days. Please let me know if a solution has been found or I plan to return to Amazon and buy something else.
I just received the 3 camera Pro2 kit, ordered directly from Arlo's online store thru their "Father's Day Special" What was received was one of the dreaded 4RC models, out of the box have had no success in using any of the cameras, a described in all prior posts. Tried the recommendation of making a new account with new email, resetting base station and re-pairing everything using only Chrome on a computer, no difference, getting the "this device is inactive. Paid subscription required" message for any number of cameras I attempt to set up. Contacting phone support indicates that this is "a known issue with products bought thru resellers such as Amazon or Walmart, but the first report of the problem when purchased directly thru Arlo.com" After about two hours on hold and several disconnections, I was partnered with a online sales person who only offered to return the item, not any exchange, and could make no recommendation about re-ordering thru arlo.com and not falling victim to receiving the same non-functional 4RC serial number range. Her recommendation was to "go to WalMart so you can check the model numbers yourself" and disconnected the call abruptly.
Chalking my first and only experience with Alro products as a complete disappointment, don't think I'll gamble ordering another product. Interesting that now the "Fathers Day Special" is only offered for the Pro 3 kits... supply chain issues much?
Case Number 41756369
It really shouldn't need it. You should use the option for not having a subscription and it should work fine as long as you don't have more then 5 cameras. Arlo ofcourse wants you to sign up for subscriptions, but up to the Pro 2 as i understand it should be grandfathered into the 7 day free cloud recording.
it can be a little confusing for new customers because alot of times Arlo will provide a trail of arlo smart and when it expires they will indicate you need it to keep functionality. It is true you would loose some stuff without arlo smart, but with the Pro2's and below you will still get 7 day recording in the cloud.
As a point of reference I have 3 Arlo Q's, 2, Pro 2's, 1 Pro 3, and the Video Doorbell. The only device that has Arlo Smart is the doorbell because I wanted package detection. I also have CVR on one of the Arlo Q's. Both Pro 2's record to the cloud and the Pro 3 will record locally only to the VMB4540 base station.
” bit” challenged) , this is not a problem with a specific model base station or where you purchased it from, mine is an older system with an older camera. It has something to do with the resyncing/ or reinsertion of the battery of my camera which then thru their software glitch caused it to be seen as a camera over the limit for the system/ service. Thanks to all the posts here I am not going to do any resets reboots or anything else since my three other cameras still work fine and three is better then none. I think they will fix the glitch in time. I was going to purchase 2-4 more cameras but will hold off as I won’t want to try to get them working for fear of losing the ones that work. I have a summer cottage and was going to purchase a system there but likely will hold off on that but if I do will add it under a different account until the glitch is fixed when I likely will go to the paid service under the one account I now have. Hope my thoughts on this helps.