Arlo|Smart Home Security|Wireless HD Security Cameras
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davidtexas-318
Aspirant
Aspirant

I purchased new Arlo batteries and now I can't reconnect to the SmartHub. I get a solid blue light on one and nothing on the other. They are both fully charged.

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jguerdat
Guru Guru
Guru

If you remove the battery and use only AC power does it work then?

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jguerdat
Guru Guru
Guru

Solid blue should only happen when connected to a charger and fully charged. WHen first installing the batteries, do you get a brief blue flash, indicating power has been  connected? How do you know both batteries are fully charged? Have you swapped batteries around to see what happens?

davidtexas-318
Aspirant
Aspirant

Thanks for the response.

 

Yes, I see a brief blue flash when installing the battery. I think I have figured out 1 of the batteries is dead. Still, it won't connect to the Hub. I go through the process and when I sync the blue light flashes once and doesn't connect.

jguerdat
Guru Guru
Guru

If you remove the battery and use only AC power does it work then?

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