Purchased new batteries but cannot reconnect to SmartHub. Get solid blue LED on one only.

[davidtexas-318]

I purchased new Arlo batteries and now I can't reconnect to the SmartHub. I get a solid blue light on one and nothing on the other. They are both fully charged.

[jguerdat]

Solid blue should only happen when connected to a charger and fully charged. WHen first installing the batteries, do you get a brief blue flash, indicating power has been  connected? How do you know both batteries are fully charged? Have you swapped batteries around to see what happens?

[davidtexas-318]

Thanks for the response.

Yes, I see a brief blue flash when installing the battery. I think I have figured out 1 of the batteries is dead. Still, it won't connect to the Hub. I go through the process and when I sync the blue light flashes once and doesn't connect.

[jguerdat · Accepted solution]

If you remove the battery and use only AC power does it work then?