Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Apprentice

Pro 2 base station changed to disarmed.

I just opened my Arlo app and found that I have not had any recordings for the last 2 days and I found out that for some reason it was disarmed. I did not disarm it. Is there a way to find out how it was disarmed like what device was used and what time? I don't think that my wife would disarm it, I don't think she knows that you can. If there is now log kept maybe there should be including user, device, and time. There should also be a notification or email to the account holder when it is disarmed or mode change. Ring has a log that does this.
Model: VMB4000 | Arlo Pro/Pro2 Base Station, VMB4500 | Arlo Pro/Pro2 Base Station
Message 1 of 4
Guru

Re: Pro 2 base station changed to disarmed.

There is no user available log to check.

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Morse is faster than texting!
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Message 2 of 4
Highlighted
Apprentice

Re: Pro 2 base station changed to disarmed.

Then there should be.
Message 3 of 4
Guru

Re: Pro 2 base station changed to disarmed.

Open a case with support - they have access to the logs:

 

https://www.arlo.com/en-us/support/contact.aspx

Message 4 of 4