Phone says system is offline. Reopened and says online. Having problem with or without VPN.

[KCT]

I have had this camera system for about two years now.  the voice connect and live view are slow to connect.  I just assumed that it was just the way the system is.  Lately when i access the app on my phone it tells me that the system is "offline".   but if i close the app and reopen it then it says i am online again.  Had another problem this morning the system keeps arming and disarming itself.  I checked for updates but none are available at this time .  How can I solve this problem.  I did notice that I started having these problems when we installed VPN security protection from Norton.  Is this the reason why? Just as a note we turned off the VPN but are still having this problem.  Any ideas or suggestions would be greatly appreciated.  Thank you

[JessicaP]

Hey KCT,

What phone device are you using? Are you also having this problem on the web client on your computer?

[KCT]

Hey JessicaP,

I have an Iphone 6.  when I access on my account on a desk top it seems to be okay.  But for the most part, I use only my phone.  My wife has the same problem on her Iphone 8.

  Thank you for responding.

[JessicaP]

What iOS version are you running on your iPhone 6 and iPhone 8? And have you tried reinstalling the Arlo app and rebooting your iPhones to see if that helps?