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One of the Arlo Pro 2 cameras doesn't show activity zones setting. How to set?

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Antonthat
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I have three Arlo pro 2 cameras. One of them doesn’t show video zones setting. How do I set correctly?

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JessicaP
Arlo Employee Retired

Hi Antonthat,

 

Could you clarify about one of your Arlo Pro 2 cameras doesn't show video zones settings? Are you referring to the Activity Zones setting? Or are you referring to the Video Settings?

Antonthat
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Sorry! It’s active zones setting

JessicaP
Arlo Employee Retired

No worries, thanks for confirming! Just to also confirm, is this happening on your Arlo Pro 2 camera? Or is it on a different camera?

Antonthat
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Arlo pro 2 camera
JessicaP
Arlo Employee Retired

Could you show me a screenshot where the activity zones setting is not showing for your Arlo Pro 2 camera? Is this happening on both the web client on your computer and/or your Arlo app on your phone device?

Antonthat
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Screen shot from the app

JessicaP
Arlo Employee Retired

Thanks for the screenshot. Let me reach out to you via private message to gather more information from you.

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