Arlo|Smart Home Security|Wireless HD Security Cameras
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One of my Arlo Pro 2 cameras will not sync with the system

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JP5133
Aspirant
Aspirant

One of my cameras battery went dead and I can not get it to sync with the base station again.  I have read through many posts here and have tried everything short of resetting the system, i think...  Any thoughts to share?

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TomMac
Guru Guru
Guru

make sure it's a quick press of the base sync button ( not hold ) and then the camera...

you can do this without the app/web access

 

If it fails, pull battery , replace then wait a couple min and trya again (after base stops blinking led )

 

Also try and move the base as far as possible from your router in case of interference

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JP5133
Aspirant
Aspirant

l try those items momentarily.  Does it matter if the camera doesn’t show up as a device on my app anymore?

JP5133
Aspirant
Aspirant

Still can’t get it to sync.  Any thoughts?

ShayneS
Arlo Moderator
Arlo Moderator

Hi @JP5133

 

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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