Offline hub

[Lostcitystar]

Hub goes offline sporadically and never reconnects. Green lights for power and camera connection. No light for internet. Internet works fine throughout the house and was not a problem earlier today. Didn’t change anything, just went offline and not able to see my cameras. Suggestions other than resetting and resyncing all cameras.

[jguerdat]

The base isn't even connecting to the router. Start by rebooting your router and base, in that order as well as changing the cable and router port.

[Lostcitystar]

Already did these steps. I ve connected other devices to the router and through the Ethernet port and cable. Those are not faulty.

[ShayneS]

Hi @Lostcitystar

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support