Not Receiving Notfications since last update.

[JoeyRG]

Hi, I am on the latest update and I have stopped receiving all notifications, At first it was just when I was coming and leaving on Geo fence Activate/Standby ( This all started when that part stopped working a few updates ago ) and now I am not getting the motion notifications.

The settings do appear correct on my phone.

[BrookeN]

I am not sure if you are on Android or iOS so I will provide some steps for both:
https://kb.arlo.com/000039087/How-do-I-enable-or-disable-Arlo-push-notifications-on-my-Android-devic...
https://kb.arlo.com/1133/How-do-I-enable-or-disable-Arlo-push-notifications-on-my-iOS-device

Also, can you make sure you have it set up correctly under your modes and make sure notify everyone is selected. 

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

[JoeyRG]

I am on the newest IOS, I have done all of those things. Sometimes I get the notification and sometimes I don't. I did delete everything and start over but it is still the same. This only started happening when the update that messed everything up came out.

[BrookeN]

Is it on the Pro 2 camera specifically or are you seeing it on other cameras as well?

[JoeyRG]

I only Have the Pro 2 Cameras .

[BrookeN]

Can you try removing one of the Pro 2 from the account and adding it back on?

[JoeyRG]

How Would I do that? I get Regular notification for motion most of the time, just not the home/Away option.

[BrookeN]

Do you not get notifications on all the Pro 2 cameras when is Arm Away?

[JoeyRG]

Yes I get notifications, from the cameras, I will get the arm away/home notification If I have my screen open now.

[StephenB]

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@JoeyRG wrote:

If I have my screen open now.

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Is the app allowed to run in the background?

[JoeyRG]

Yes I have gon over all of the settings many times and they all appear correct, I did not have this issue until the update that messed up most peoples geo fence.

[jguerdat]

I'd question "most peoples geofence". There seems to have been an issue with iOS devices while my Android continues to work normally.

[StephenB]

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@jguerdat wrote:

There seems to have been an issue with iOS devices while my Android continues to work normally.

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Are you saying that arrive and leave automations are working 100% reliably for you?

Or do they sometimes fail to trigger?

[jguerdat]

I can't say that to be absolutely 100% since I don't check the status all the time. Generally, it works fine but there's always a possibility that  something fails. I do note that returning home does not cause my to be recorded on indoor cameras which would be activated if Arm Away was still in use.