Help with opening an account

[Bianca1983]

I took over the base with 2 cameras from my parents and would now like to set them up with me.

But can't open an account.

Could you please help me.

Thanks so much

[StephenB]

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@Bianca1983 wrote:

Yes

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Great. 

Do you also have access to the email they are using for the username?

Are these the only Arlo cameras they had?

If so, then you can delete your newly created Arlo account, and change username to your email.

• https://kb.arlo.com/4118/How-do-I-change-my-Arlo-email-address

It will send an email to the current account email to confirm, so you (or one of your parents) will need to confirm using the instructions in the email.

Once the account email/username is changed, you can change the password (if desired):

• https://kb.arlo.com/4377/How-do-I-change-my-Arlo-password

Likely you will also want to update the location address and payment method in the profile.

[StephenB]

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@Bianca1983 wrote:

Kann aber kein Konto eröffnen. 

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What happens when you try to create one?

[Bianca1983]

The message that the device already has an account comes.

[StephenB]

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@Bianca1983 wrote:

Kommt die meldung dass das Gerät bereits ein Konto hat.   

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I'm not sure what your issue is.

If you already have an Arlo account created, then the issue likely is that your parents never removed the camera and hub from their account.

[Bianca1983]

I have to create a new account for the device and ask you to delete the remaining account of my parents so that it works.

[StephenB]

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@Bianca1983 wrote:

Ich muss für das gerät ein neues Konto anlegen und bitte Sie das noch vorhandene Konto meiner Eltern zu löschen, damit es funktioniert. 

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This is a user-to-user forum, and I don't work for Arlo.  So I cannot do what you suggest.

Do you have the username and password for your parent's account?

[Bianca1983]

Yes

[StephenB]

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@Bianca1983 wrote:

Yes

---

Great. 

Do you also have access to the email they are using for the username?

Are these the only Arlo cameras they had?

If so, then you can delete your newly created Arlo account, and change username to your email.

• https://kb.arlo.com/4118/How-do-I-change-my-Arlo-email-address

It will send an email to the current account email to confirm, so you (or one of your parents) will need to confirm using the instructions in the email.

Once the account email/username is changed, you can change the password (if desired):

• https://kb.arlo.com/4377/How-do-I-change-my-Arlo-password

Likely you will also want to update the location address and payment method in the profile.