No success in adding an Arlo Pro 2 camera to existing Arlo account

[Cosmo21]

I took an Arlo Pro 2 camera offline from an existing account because it stopped working. I could not reinstate it. The camera has new batteries but doesn't light up at all at any point during the "add a camera" process. At one point, I get the message: “Looking for your Arlo Camera. Searching for any available Arlo devices. This may take several minutes.” But that message never changes or goes away. I found nothing about this problem in the manual. How can I bring my camera back to life? Will I have to re-sync it with the base station? 

[Dannybear]

Will the camera come back to life if you plug it in external power?

[Cosmo21]

I don't know how to do that, because this unit is powered by batteries and not AC.

[Dannybear]

Do you have a arlo supplied charger cable and adapter?

What is the camera model number, is it a VMC4030?

[Cosmo21]

My camera is a VMC 3030. I bought my cameras and base station from Sams Club & didn't get a charger cable, except the one that plugs into the wall and is used with AC-powered cameras. This unit is battery powered (takes 4 lithium batteries). 

[Dannybear]

Not sure where the confusion occurred but the camera model details indicate that you have an early version arlo wire free camera not a arlo pro or pro2 model that you originally started.

Have you tried using the arlo web portal on browser pc connected to the local network to add the camera?

[Cosmo21]

When I visited this site: https://www.manua.ls/arlo/vmc3030/manual  ...  it indicated that the VMC3030 is the Arlo Pro 2. I wo... adding the camera via the Arlo website but that didn't work either. In troubleshooting this problem, what are the possible reasons that none of the lights on a camera would turn on?

[Dannybear]

The VMC3030 manual is below for reference.

https://www.arlo.com/en-us/images/documents/arlo_wirefree/arlo_wirefree_um.pdf 

The camera add instruction article is below.

https://kb.arlo.com/987/How-to-set-up-the-Arlo-Wire-Free-Camera 

The reason for no led activity are 

• one or more batteries are flat.
• the battery contacts are dirty or corroded.
• the camera is faulty.

[StephenB]

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@Cosmo21 wrote:

When I visited this site: https://www.manua.ls/arlo/vmc3030/manual  ...  it indicated that the VMC3030 is the Arlo Pro 2. I wo...

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That site is incorrect. The VMC4030p is the model number for the Pro 2.  The VMC3030 is the original Arlo WireFree camera.

@Dannybear posted the correct manual link.

[Cosmo21]

Success at last! It appears the problem was dead batteries, even though they were never-used Eveready batteries. So I bought new ones today, followed the steps you indicated & now the camera works perfectly. Thank you so much for your help!

[jguerdat]

The batteries may not have been dead. You could test them with a voltmeter - they should show ~3.2v. However, a common issue is that not all batteries are the same dimensions. A slightly larger one may get stuck down when pushed into the slot. Always lightly place them in their slots and let the battery door do the pushing.