No pan or zoom in full screen mode

[Joe-Pick]

No pan or zoom in full screen mode! Works fine in small mode. I have 5 cameras, all are Pro 2's. they all act the same!

[DannyBearAgain]

What mobile device, version OS and which arlo app version, feed or library experience.

 Is this on live view or recordings or both?

[haljr]

Version

4.1.1_2

Released

Feb 6, 2023

on pc only

[haljr]

No pan or zoom in full screen mode! Works fine in small mode. I have 4 cameras, all are Pro 2's. they all act the same!

Pc win 10

Version

4.1.1_2

Released

Feb 6, 2023

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[haljr]

windows  updated from 10 to 11

arlo Version 4.1.2_2 Released Feb 16, 2023

still no pan or zoom in full screen mode arlo pro 2 with 4-camera's

[ShayneS]

The Development team is still investigating this issue, I will provide more info as soon as possible. 

[ShayneS]

Hi,

Did you happen to receive an email from Jeff on the Arlo Support team with instructions on applying a fix for the issue?

Thanks 

[haljr]

Per your instructions: Using Chrome?

Go to the 3-dot icon at the upper right of your Chrome and go to Settings.

Then click System and toggle off "Use hardware acceleration when available" then relaunch the browser.

Yes, thank you very much, That works !

[ShayneS]

@haljr  Thanks 

[se61771]

I am having the same problem today.

[ShayneS]

@se61771 

Can you go to the browser's Settings->System and toggle off "use hardware acceleration when available" and test again.