Arlo|Smart Home Security|Wireless HD Security Cameras

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Joe-Pick
Follower
Follower

No pan or zoom in full screen mode! Works fine in small mode. I have 5 cameras, all are Pro 2's. they all act the same!

11 REPLIES 11
DannyBearAgain
Master
Master

What mobile device, version OS and which arlo app version, feed or library experience.

 Is this on live view or recordings or both?

haljr
Aspirant
Aspirant
Version
4.1.1_2
Released
Feb 6, 2023
on pc only
haljr
Aspirant
Aspirant

No pan or zoom in full screen mode! Works fine in small mode. I have 4 cameras, all are Pro 2's. they all act the same!

Pc win 10

Version
4.1.1_2
Released
Feb 6, 2023
ShayneS
Arlo Moderator
Arlo Moderator

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

haljr
Aspirant
Aspirant

windows  updated from 10 to 11

arlo Version 4.1.2_2 Released Feb 16, 2023

still no pan or zoom in full screen mode arlo pro 2 with 4-camera's

ShayneS
Arlo Moderator
Arlo Moderator

The Development team is still investigating this issue, I will provide more info as soon as possible. 

ShayneS
Arlo Moderator
Arlo Moderator

Hi,

 

Did you happen to receive an email from Jeff on the Arlo Support team with instructions on applying a fix for the issue?

 

Thanks 

haljr
Aspirant
Aspirant

Per your instructions: Using Chrome?

Go to the 3-dot icon at the upper right of your Chrome and go to Settings.

Then click System and toggle off "Use hardware acceleration when available" then relaunch the browser.

 

Yes, thank you very much, That works !

ShayneS
Arlo Moderator
Arlo Moderator

@haljr  Thanks 

se61771
Aspirant
Aspirant

I am having the same problem today.

 

ShayneS
Arlo Moderator
Arlo Moderator

@se61771 

 

Can you go to the browser's Settings->System and toggle off "use hardware acceleration when available" and test again.

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