No recordings - Empty Library

[Dood]

Two days now there have been no videos and no notifications. I am able to watch live video from the cameras.

The mode is set to Armed (all cameras operating). I’ve checked the mode and all of the cameras are as they were, set to detect motion and send me notifications. 

[BrookeN]

This behavior should now be resolved, if you are still seeing this behavior please reach out to me directly. You send a dm by clicking on the envelope icon on the top right of the forum page.

[BrookeN]

We are aware of the behavior you are experiencing. The development team is currently looking into this. As soon as there is an update I will reach out to the community.

[Scottydb]

Whatever you did seems to have done it.  All appears to be working now!

Very cool.  Thanks!

[BrookeN]

No problem at all. Have a good day. 

[SnappyD]

Ok. Tried motion test. There is a blue light that blinks, but no motion is seemly detected even waving my hand just about touching the camera. 

I have removed the base station and camera from the system. After adding the base and all cameras back to base, there is no change in symptom. Camera will work remotely and manual recordings work fine. But no motion detection….. 

@StephenB 

[SnappyD]

Are you talking to me, or someone else? Logging out does not seem to change anything 😑

@BrookeN 

[Dave2345]

Brooke,

Yes thank you - recordings started back again yesterday!

Thank you!

Dave2345

[jdog100]

Hello, my base station is VMB4000r3 with three H8 (Arlo Pro?) cameras. Two weeks ago, it stopped recording and or stopped detecting motion. I have unplugged the base station, no joy. I tried adding a USB drive, it will not format. 

The posts above indicate that this is a known problem, and it is being work on. There are also posts where the issue has been resolved by removing and reinstalling the cameras.  What is the best fix?

Off topic but at EOL for my system will it still work just without updates or is it "bricked"?

Thanks

EB

[BrookeN]

@SnappyD  and @jdog100  please let me know if it starts working throughout the day. I have used my backend tools to sync the account. 

[jdog100]

BrookeN

It is now working. So, was it actually working all the time but not sending the recordings to my app?

Thank you very much for your help!

jdog100

[SnappyD]

@BrookeN  My pro 2 camera still does not recognize motion. There is a blue light on beside the camera. I’m not sure if that’s normal or not. I don’t see one on in my other pro 2. 

[BrookeN]

Blinking or solid?

[SnappyD]

@BrookeN  the light is solid, not blinking. It blinked when I was connecting it to the base station. 

[BrookeN]

Solid blue. The camera is connected to power.

Note: The camera's "Battery Charged" LED can be turned off in Device Settings. For more information, visit: How do I turn the Arlo camera Battery Fully Charged LED off?

[jordanfox2]

Hey everyone.  YESTERDAY (June 8), Arlo rolled back the firmware change that caused this issue.  If you do hard restart of your hub (unplug for 30 seconds and plug back in), it should work again.  

Jordan

[PDiddy]

Can we make a mega-thread here so Arlo take notice? Since the app update, my cameras are constantly disconnecting and seem to trigger motion (spotlight) but nothing comes up on the feed or notifies my phone. Push notifications seem to be working (eg changing modes) but nothing on the feed. It seems like an issue with Arlo servers after the update. Anyone else experiencing the same? 

[BurkeO]

Cameras work in real time, but don’t work on motion

[StephenB]

---

@BurkeO wrote:

Cameras work in real time, but don’t work on motion

---

Can you make a manual recording while livestreaming?

[Cmclaughli91]

Cameras won't record motion.  Motion detection test works . System is armed.  I have already reset the base station,  re synched all cameras , deleted and reinstalled the app. Cameras are accessible in live view.  Any ideas on how to fix? 

Thank you in advance 

Base station VMB4500r2

[jguerdat]

There seems to 2 ways to solve this:

1) Tag the mods for a backend sync ( @BrookeN , @ShayneS , @JamesC )

2) remove all devices from your account and set them back up as if new.

Since you seem to have already done #2, it will remain for a mod to help out.

[BrookeN]

I have use the bank end tools to sync the account. Keep in eye on it for the next day and see if the behavior changes. If you are still seeing the same behavior, please let me know. 

[cobra429]

We have gone through all the trouble shooting steps listed online.  This included checking camera positions ( they have not changed since day one), ensuring motion detection is enabled, sensitivity settings, notifications enabled, and testing motion.  Yes, we pulled the batteries out of the cameras and resynched multiple times.   We also rebooted the base station.  Nothing seems to work.

Any ideas??

[Molsondog]

Everything worked fine then one day my base station stopped recording video or detecting motion from all 8 of my cameras. When I look at the base station it says the base station is charging and some functions may not be available. This makes no sense because the base station is always plugged into the outlet.  I tried resetting the base station but no change. The cameras can show me live video. I hate to take it back to factory reset and try again. Any suggestions before I resort to that method?

[jguerdat]

That's very odd and it's the first time I've heard of this. The base/hub has no battery in it so the message is definitely in error.

Do you have a subscription? Be sure to verify that you have one and it's in effect for the cameras. You may want to enable local recordings as a backup but that shouldn't be needed. To do this, go to the hub's settings under Storage Settings. You don't need a huge drive to store a lot of videos but it has to be at least 16GB. You can then use the app to view those recordings how to view them depends on whether you see Library or Feed to normally view cloud recordings.

All that is just an attempt to see if anything is being recorded regardless of subscription status.

[Molsondog]

I resolved the issue myself by hitting the sync button on the base station. That allowed the cameras to give motion notifications and begin recording again in the service I pay for through arlo

[CRecords]

I’ve been using Arlo cameras for over 5 years and never had a subscription. The cameras are always armed and the settings have never changed. I’m the only person with access to the app.

Today I checked the recordings library and is completely empty, not even last week’s recordings were there anymore.

I have tried this so far:

Restarted the hub base station.

Checked on the mobile app and the web portal on my laptop.

Cleared the browser cache and tried incognito browser.

Deleted the mobile app and reinstalled it again.

I tried to contact support but nobody would talk to me if I don't have a paid subscription. 

Could you please let me know what’s going on and how can I have my recordings back? 

[StephenB]

Are you able to livestream the cameras?

If you can, have you tried making a manual recording while livestreaming.