Ac power has been disconnected from your Arlo device.Activity zones are currently disabled. and a red circle with a ! in it shows on both the Arlo pro and the Arlo pro 2. We checked and they are online and the power is NOT OFF. Any idea whats wrong?
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I just installed these. Just a week later, I reluctantly must be added to this list. I am a "tech reviewer" but will hold off until I see the response from Arlo. Based on the existing threads, they do not seem to be winning a lot of praise but, again, will give them a week or two to figure out a fix. Otherwise, I must admit that Arlo falls very short.
- I don't have Activity zones setup (Not an option that I can see with the Arlo Pro)
- I received this error on Android App (version 2.21.1_28215)
- Same issue on the web portal.
I cannot connect live to any of my cameras from the Android App or the Web Portal anymore. I don't received any notification either despite the fact that the system is "armed"
All of this started when the App was updated (It's not working on both of my cellphones and on my wife's cellphone)
This is very frustrating as it has been working perfectly since we bought the system 2 years ago. Now it's useless and nothing works. Please fix this issue ASAP!
MrMiyagi I have the Samsung S8+ and all of a sudden the app on my phone says "AC power has been disconnected from your Arlo device. Activity Zones are currently disabled". I am unable to now see a live feed either. So what is the point of having these cameras if we cant see what is going on? I wish I did not purchase these! They have been nothing but trouble, waist of time, and never worked right.
How can this be fixed any idea?
Same problem as everyone else. The problem was first noticed this morning after I updated to the latest version of the Arlo app released on 10/16/20 on my Samsung Note 10+. I usually do not update apps unless I'm having a problem with the old/current app, but stupidly I did the latest Arlo update, after which I'm no longer able to view my cameras, all that is displayed is the "AC power has been disconnected..." with no green "OK" button. On my wife's Samsung Note 8 we have the "OK" button which worked to clear the message 1 time only and now it has no affect. We need to be able to rollback to the previous app version until this problem is resolved. From this thread it appears that it first appeared 9/15/20. There is also some mention of it being related to the 2-factor authentication being implemented. I can not believe that a company like Netgear is jeopardizing their reputation with such slipshod practices as this.
UPDATE: I had tried reducing my screen resolution when I didn't see the OK button on the Note 10 but didn't think of and try reducing the font size. Many thanks to those that posted that workaround, it worked on both our Note 8 and Note 10+ phones. The problem still exists as far as having to clear the error message every time we log in but maybe the geniuses that caused the problem in the first place will get their act together and fix it.
Same. App is annoying. Seems to work once I tap the "Ok", but shouldn't have to. Online never remembers my computer thus requires phone message (pay-as-you-go) but does not show the Activity Zone message. Activity Zones do not seem to apply to the original cameras and I have not set any up on the Pro camera. Not interested in this non-feature for me. Please go back to what was working.
I can assure you one thing based on owning Arlo, Ring, and Wyze - that Arlo is the worst brand. These products comes with one year warranty and exactly after warranty persiods all three of my cameras started creating one or the other problem. they are worst investment one can ever make.
My one camera that has operated on battery for years, no has won't work unless it is plugged in to AC. It gets error message: AC power has been disconnected. Activity Zones are currently disabled. So now the cameras are disabled on battery power?
The Arlo Development team is aware & working to resolve this issue with the No AC Power Warning. This issue should not affect the activity zone operation. We are aware of the issue and are working on a fix ASAP. We will provide an update as soon as possible.
On all three of my cameras. Nothing has changed on my end. Don't know why. It's annoying, to say the least.
I keep getting a message saying "AC power has been disconnected from your Arlo device. Activity zones are currently disabled". Base is powered on and all three lights are solid green. I've powered off and back on and still the same thing. Has anyone else had same issue? If so how did you resolve issue?