New app can't connect to base or cameras
When first downloading new Arlo app, I had problems logging in. Foolishly, I created a new account. Nothing worked after that. Later the light bulb went on. Looked up and logged into my original account. The new App worked fine and automatically loaded all of the account info and connected to all cameras.
Recommend that your original account log in is saved somewhere.
I don't know if the issue is only the app. have you tried to view your live camera through the website? My app suddenly stopped working, so I tried my wife's phone. same issue. I noticed that I could view the camera if I was in the video settings for creating zones. anyway, I also tried the https://my.arlo.com/ and it also doesn't connect to the live view. so, I think there's a problem with Arlo's server settings and not the app.
I have completely reset my system multiple times and it will not see the base station or the cameras very upset feel I have wasted my money and time. They must upgrade the app or I will start a class action suit
I too suffered thru the problem. It was resolved when I signed in with my original user name and password. The system automatically connected.
Well, I had the problem some time ago. When first installing the NEW APP, I set up a new account....big mistake. Absolutely did not connect to base station or cameras. Then the light bulb came on. Logged in using my original account identification. Setup was automatic and every thing worked great after that.
Got my 2 Arlo Pro 2 cameras installed and app downloaded on my Google Pixel 2 phone and voila - it wouldn't connect to the base station. How frustrating!!! I spent a couple of hours with Arlo customer service - they were kind and patient but didn't have a solution for me that worked. I rebooted and reloaded everything several times. I reset my router back to factory default settings and opened specific port forwarding...and still couldn't get it to work. I brought the base station to another home with a different internet provider and different router (and a friend who is a network engineer) and we still couldn't get the base station to connect to wi-fi so I couldn't get the base station to connect to the app on the phone.
The result is I uninstalled the cameras and packed it all back up in the box and returned it to Arlo.
Does anyone have any suggestions on what product to replace this with? Preferably with an app that works? My son has Simpli-safe and it was a 2 minute set up and everything worked, but they don't have outdoor cameras.
and we still couldn't get the base station to connect to wi-fi
The base station doesn't connect to your home WiFi. It connects to your router using ethernet.
I'm not completely sure what you mean by "locate base station". Are you seeing your cameras and the base when you access https://my.arlo.com via a PC's web browser?
I think the trick for me to get it working was that I had to remove all the devices in the legacy app. Then I could add those back in the new app. It seems to me that the device information wasn't carried over when I logged into the new app using the same account. Removing and re-adding did the magic. I hope it helps folks who are having the same issue.
@StephenB Sorry, I "misspoke". I couldn't get the base station to connect to the router - as indicated by the blinking amber light on the base station. And yes, it was connected via ethernet cable. And to reiterate, I did try to connect (via ethernet cable) to another router at a friends house and had the same problem. I did spend hours with customer service - to no avail. It could have been a defective piece of hardware. But I just returned it since it seems like it's a fairly common problem.