New Sub-Won’t record feed

[Ckrueger]

My trial ran out so I purchased a new Secure subscription but it’s not recording my feed. Any help?

[jguerdat]

What's your active mode? Have you checked the rules in it? Also, check your subscription status to verify your cameras are in it.

[Ckrueger]

Devices and event type are active if that’s what you mean. How do I check to see if cameras are in sub status?

[jguerdat]

No, I mean the name of the mode (Armed, Disarmed, Schedule). In the mode, do the cameras have rules? Screenshots may  be useful.

Check the subscription status in Settings, Subscription.

[StephenB]

---

@Ckrueger wrote:

My trial ran out so I purchased a new Secure subscription but it’s not recording my feed. Any help?

---

Can you make a manual recording while livestreaming the camera?

If you can, then the camera is in a subscription plan.