Arlo|Smart Home Security|Wireless HD Security Cameras

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Ckrueger
Aspirant
Aspirant

My trial ran out so I purchased a new Secure subscription but it’s not recording my feed. Any help?

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jguerdat
Guru Guru
Guru

What's your active mode? Have you checked the rules in it? Also, check your subscription status to verify your cameras are in it.

Ckrueger
Aspirant
Aspirant

Devices and event type are active if that’s what you mean. How do I check to see if cameras are in sub status?

jguerdat
Guru Guru
Guru

No, I mean the name of the mode (Armed, Disarmed, Schedule). In the mode, do the cameras have rules? Screenshots may  be useful.

 

Check the subscription status in Settings, Subscription.

StephenB
Guru Guru
Guru

@Ckrueger wrote:

My trial ran out so I purchased a new Secure subscription but it’s not recording my feed. Any help?


Can you make a manual recording while livestreaming the camera?

 

If you can, then the camera is in a subscription plan.

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