Arlo Base Station & Pro 2 Cameras - No feeds & Request timed out

[StevenL02]

I have gone through many of the community posts and none of them address my specific issue. I do not have a subscription, feeds are working fine on two mobile devices across three accounts, but one other account stopped working.

Scenario: 

Base Station VMB4000r3

3x Pro 2 Cameras

Connection: Spectrum Internet (1GB)

Issue (2):

My master account + two invited accounts are working fine. However, a third account (that was previously working) now shows no camera feeds when logged into iPhone app, Android app, and my.arlo.com via mobile Chrome browser (or when forcing Desktop version of the site). While trying to troubleshoot, I cannot use the my.arlo.com on PC website since it keeps reporting internet connection issues.

Issue #1: One account no longer linked to master account?

When logging into the account having the issue on Android device, either via the website or the Arlo Secure app, it shows no camera feeds. Clicking on feeds says it is a premium feature. It just doesn't seem to be linked to the main account on the base station anymore.

To further troubleshoot the issue, I created a new invite, created a new account, logged into the Arlo Secure app, and there is no issue; feeds are showing up fine.

What is going on with the other account that caused it to suddenly stop working and what can be done to resolve this issue besides making new email addresses / accounts?

Issue #2: my.arlo.com reporting no internet connection when connecting via PC (not an actual issue with my internet connection)

Trying to to log in to my.arlo.com via PC, but getting the "No internet connection" -> "Request timed out" error for any interactions with the site. This includes logging into any account, creating a new account, and resetting the password, both on Wi-Fi and via ethernet. I have tried this with Chrome, Firefox, and Edge and in both normal and Incognito/Private Browsing modes. Have also tried with and without a VPN.

Resetting the Arlo base station, router, and modem did not change anything.

When logging in via Android device on the same Wi-Fi connection using Chrome browser, there is no connection error. I can also log in to the Arlo Secure app without connection issue. 

[StephenB]

---

@StevenL02 wrote:

When logging into the account having the issue on Android device, either via the website or the Arlo Secure app, it shows no camera feeds. Clicking on feeds says it is a premium feature. It just doesn't seem to be linked to the main account on the base station anymore.

---

That account appears to show "Feed" and "Dashboard", and not "Library".  Is that the case?

If it is, then check the main account.  If it shows "Library", then it will need to be migrated to "Feed" also.  (The working friend accounts would also need to be migrated, as all the accounts need to show the same UI).