Never paid subscription and videos always appeared but now not seeing anymore? No CVR.

[RuskCP]

I have never paid for subscription and the motion videos always appeared in my library. I have moved the equipment to my property with good wifi but I get no alerts or videos in library. Nothing has changed, no CVR, it worked and I got videos when I installed it. Any help would be appreciated. I can view live, but no vids. Help!

[StephenB]

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@RuskCP wrote:

I have moved the equipment to my property with good wifi but I get no alerts or videos in library. Nothing has changed

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Are the cameras showing up in the web ui and the app?  If so, can you livestream from the cameras?

Also, can you confirm that you have Pro 2 cameras (and not the newer Essential, Pro 3, Pro 4, or Ultra models)?

About how long ago did you purchase/install the cameras?

[RuskCP]

Yes Pro 2, yes I can live stream and the devices are there in app and website. 

[StephenB]

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@RuskCP wrote:

Yes Pro 2, yes I can live stream and the devices are there in app and website. 

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Can you make a manual recording?  (and then see it in the library)?

[jguerdat]

What's your active mode?

[RuskCP · Accepted solution]

Problem resolved! I think it was the sensitivity mode was set too low for were I ended up placing the cameras. Once I dialed it higher, presto. Thanks for the replies.