My Arlo VMB 4540 no longer recording video locally

[FredHolz3572]

Upgraded to a VMB 4540 Base station in March and after only 2 Months it no longer records local videos. An error states Arlo team 8s working on it but it has been a week and nothing has changed!

[jguerdat]

What have you tried and what do you see? A possible solution is to remove all devices connected to the hub as well as the hub itself and start fresh.

[FredHolz3572]

I completely removed all devices from the base station and factory reset it. Then reinstalled everything. I continue to get the same error stating Arlo 8s working on the issue. I can remove my hard drive and see the videos on a laptop but the do not show on the Arlo app. I still see the cloud videos but when I switch to my local drive it gives the error. I even when and purchased additional drives thinking the base station doesn't like the drive I have been using for 2 months anymore but that didn't help.

[jguerdat]

You mention using a hard drive - try a >16GB thumb drive instead. The fact that you can see the videos when connected to the laptop should allow you to view them on the app but...

[FredHolz3572]

I tried multiple thumb drives and hard drives. 

[StephenB]

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@jguerdat wrote:

The fact that you can see the videos when connected to the laptop should allow you to view them on the app but...

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@FredHolz3572 - it just means the videos are being stored properly, so your issue is really about retrieval.  That suggests there is no need to try different storage devices.

You might try restarting the base, as that might help.

Another (more painful) thing you could try is to remove the cameras and base from the account, reset the base (using a paperclip), and then adding everything back.

[FredHolz3572]

I did everything suggested including replacing storage devices with new USB and hard drives. I removed all cameras and other devices and even reset VMB 4540 to factory default settings. I completely reinstalled all cameras and other devices and still have no access on the Arlo application toy local videos. I only have the cloud access. I upgraded to the VMB 4540 for this capability and it only worked for month. Very disappointed in Arlo ☹️ 

[JamesC]

The development team is currently reviewing reports of this issue. I will provide an update once I have more information to share.

JamesC

[FredHolz3572]

James,

Thanks for your reply. I look forward to hearing back from you on what the team is able to do to resolve my problem.