Arlo|Smart Home Security|Wireless HD Security Cameras

Missing video from camera Pro 2 camera

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Hendobear
Follower
Follower

Today a delivered was made to my home. The Arlo camera captured it. I viewed the video on my phone while I was out. When I arrived home I checked for the packages that were left.

1). There were no packages

2). when I checked the Arlo app the video was gone. There was no video showing anyone picking up the packages.

 

any suggestions or comments? This is very unusual.

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jguerdat
Guru Guru
Guru

It's unlikely but possible that someone has access to your account. Changing the password would be a good idea. Does anyone else have access, either using your credentials or via being granted access? Is it possible you have a filter set in your Library (old UI) or Feed (new UI) so that video is simply not selected?

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