My Arlo Cameras Stopped Sending Notifications & Recording Motion

[kmlake42]

All of a sudden two nights ago, around 12:30 am, I stopped getting recordings in my library.  I also stopped getting notifications.  I'm not sure if it's a motion recognition issue, or a video recording issue.  But the camera has no lights when you walk in front of it.  Also, this happened to all 3 of my cameras at the same time.  So all of them had an issue start at the same time.  Weirdly, I can log in to the app and see real time footage.  So the camera works.  It's just not activating recordings for some reason on any of the cameras.  please help 🙂 

[steve_t · Accepted solution]

Have you checked you're in a recording mode and that the mode has the correct rules to record? What color is the outline of the man icon above the live view window? Black or gray?

[imagiop]

As I said in another thread:

Luckily I had 1 day left on the return window for my Arlo Pro 2 system. I advise anybody else who can to return the system and buy something else. Support literally told me that engineering would NOT look into my issue because "it is not a known issue". They don't care that their system is unstable and fails randomly and silently. You cannot trust Arlo with your security.

[CowgirlUp1958]

My cameras stopped recording and notifying me the other night suddenly.

[CowgirlUp1958]

How do I check the mode? Little man is gray.

[steve_t]

The mode is in the mode tab. Edit the mode to see what rules you have set up. Make sure there's a rule for each camera.

My recommendation is to create a custom mode and create each rule including adjusting motion sensitivity and recording duration (or auto duration) so you familiarize yourself with how the system works. Then choose that mode