There are no recordings in my lib rary anymore. Camera profiles show there are recordings but the library has no recordings.
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Same thing for me. Since two days back: Get notifications, no recordings. I have not changed anything.
tried rebooting, reinstalling, log-ut/log in. Nothing changed
One of my cameras has stopped recording due to motion. The other cameras on the system are detecting and recording motion just fine. In the device settings I turned the device off for about 2 minutes, then turned it back on. No joy. I removed the camera battery and waited another 2 minutes before reinstalling the battery. No joy. I checked the Mode setting and Armed is selected. When testing, the motion icon (running man) turns orange, indicating the camera senses motion, but still does not record. I checked the camera edit settings and when motion is detected, the camera should record video for 21 seconds (fixed length of time). Why did it stop recording and what is the remedy to correct and to prevent this from happening in the future? It is frustrating when this occurs while I am out of town and cannot do a thing about it.
So, continuing my troubleshooting, I removed the camera from the system and then added it back in. It appears to function now. But, my question - how to prevent this from occurring again still stands and I desire a response.
I opened a ticket with them on support and I was informed that they were aware if it. Not heard anything else from them.
I have got my camera working, but only by disabling the smart notifications. I hadn't realized how used I had got to seeing the preview in the notification until I turned it off!
Arlo finally admitted on their status page that library were not working, took almost until the end of day to get that, me thinks the status page is not automatic and is manually changed.
Recordings for today are being saved but I still do not have any recordings of yesterday the 15th (PST)
Between 10/14/19 11:30PM PT and 10/16/19 01:50 AM PT some Arlo Smart subscribers who utilize the Activity Zones feature noticed video clips were missing from their library. This issue impacted all Arlo Camera models except for Arlo Ultra and Arlo Pro 3.
As of 10/16/19 01:50 AM PT this issue is resolved and video recordings now work as previously configured. All Arlo systems are operational.
You may always check the status of Arlo systems by visiting: https://status.arlo.com/ . Our team continues to closely monitor our systems to ensure they function as expected.
We appreciate your patience and understanding as our team worked to resolve this issue. Please contact Arlo Support should you have any questions.
As others have said, my cameras are not recording motion detection, this has been going on all week,I talked to chat support, did an uninstall reinstall and it worked when I did, but soon stopped working again, maybe something going on with something other than me having faulty equipment?? I wish I new how to fix it, or Arlo will develop a fix since I am not the only one experiencing the same issue!
Well, what do I need to do on my end to get it working again, because it's not and it's been several hours since this update.
I am still not getting recordings either. This is very frustrating as we are out of the country. And while I am aware that 99.99% of the time nothing of importance is happening, it would be nice to feel that the product we decided to secure our home with was working properly.
For me and others on the forum, we found that deleting the activity zone on the camera resolved the issue. I can confirm that for all 5 of my Arlo Pro 2's. I haven't added the zones back to confirm if Arlo has fixed the issue or not.
All of mine are hardwired. And i'm pretty familiar with the routine - reboot base station. If that doesn't work remove and re-add cameras. The problem is I am remote and can't do that second step.
That being said, rebooting my base station seems to have applied the update for now.
100% agree - their product and software should work at it's very basic core. I understand that the technology isn't perfect yet - I am hoping there is a way that the software will eventually not record leaves rustling in the wind. The smart notifications are a step in the right direction, but the fact of the matter is that with it record ALL movement events, the amount of data is bogging down the base station and my network.