Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Lost camera footage 11pm/5pm

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Stense
Follower
Follower

Caught an animal (feel) on my roof.
There where 3 new footages of it.
And 4 old ones.
I got notifcations on the three new ones this morning, watched them.
But when I wanted to view them again, they were gone!
So was the old footages from yesterday.
Just vanished from the calender.
I tried to log off and on again. No effect.
You promised the stay for 7 days?
I have the Basic plan.
NOT happy about it:-(
And I read in here that it is obviously a quite common problem?
Shame on you Arlo, to not fix it.
I recommemd Arlo to everyone! And know at least 4 collegues has bought it too.
Dont know if I can continue doing that, if the footage just go missing like this?
Too bad!

Model: VMB4000 | Arlo Pro/Pro2 Base Station
2 REPLIES 2
jguerdat
Guru Guru
Guru

Sounds like it's a user issue, not Arlo's. Make sure there's no filter set in the library so all cameras are visible. You may want to reboot the base and force close the app and try again. It' always useful to verify problems by checking with the web client, too.

TomMac
Guru Guru
Guru

Also since your running a 4000 base, I recommend using the usb backup port with a 64GB speed stick...

that way all your videos that are triggered will stay for as long as you want. ( not just 7 days )

 

https://kb.arlo.com/1146857/How-do-I-set-up-local-storage-backups-on-a-USB-device-using-my-Arlo-base...

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