Looked at pan/zoom function on my camera in the Arlo app but there is no removed feature

[cyrus104]

I have been looking at the pan zoom function on my camera in the Arlo app but there is no removed feature. I have also tried every combination of single and double clicking to try and remove it with no luck.

Thoughts on a fix for this super simple feature would be great.

Thanks. I have a whole host of other simple features that don't work either, maybe one at a time and this thousand dollar unit will function ok.

[steve_t]

Which platform? iOS?
My Android app shows pinch to zoom and I can adjust the green box how I like. If I want it "reset" I just "unpinch" and move the corners out as far as they'll go and it's sorted. You could also try the web client as that as a reset button

[cyrus104]

Latest Arlo base station and Arlo 2 cameras. Using the Android app on 2 different phones, I can drag the zoom box out but no matter how much I work it still cuts some of the video.

I just want a remove option on the app, it's the most natural thing in the world. As soon as we as devs make something a user wants it off, netgear has been around a long time the must know that by now.

[steve_t]

The latest Arlo Base station as in the Arlo Ultra?

[jguerdat]

Just swipe left on the zone to delete.

[cyrus104]

That's incorrect for video settings, you're information is specific for the activity zones menu.

[jguerdat]

True enough - sorry. For Pan and Zoom, I just zoomed and then carefully  returned all corners of the zoom box to the corners of the video. It can be a pain to do this on the app but possible. Use of a web browser is easier.

Edit: More testing shows what you experienced - even with the zoom box returned to the corners, a small amount of cropping happens. This on the Android app. I would try the browser next.