Library’s duplicates previous days’ recordings. Unable to view same day recordings.

[Levicd]

• Hi the app notifies me when a recording is made but when I go to library and click on today's date it only shows yesterday's recordings...

[ShayneS]

To help with this symptom you are experiencing, we suggest migrating to the latest Arlo app experience. 

You can find more information here: https://kb.arlo.com/000062798/How-do-I-upgrade-my-Arlo-Secure-App-to-the-new-Arlo-experience#:~:text=To%20upgrade%20to%20the%20new%20Arlo%20experience%3A,Tap%20Start%20Upgrade.

[ShayneS]

@Kthomm 

Can you ask the Admin of the account if they still had the delay occur as well? 

[Kthomm]

I am the admin 

[ShayneS]

@Kthomm

Are we still experiencing this symptom?

[M-G-]

They fixed mine after I made another complaint about their lousy product. They did it by upgrading me to the “feed” version of the app.

[Wayne72]

This is really c.

It's been so many months with this issue.

Library recordings for the current day before 00:00GMT show yesterdays recordings. In the device view you can see a snapshot of the last trigger event. After 00:00GMT the current days Library becomes visible as expected. For someone on the East Coast of Australia that means no Library until 10:00am, close to half the day and night.

[fozarlo]

My last reply didn’t get posted.  I ended up deleting the app from my phone. Rebooting the hub. And then reinstalling a fresh copy of the app.  That worked for me and I now see the recordings as they happen. 

[ErikJHF]

Yes I am, I have attempted uninstall and reinstall with and without a phone reboot in between etc.. Nothing works as it's a backend time zone issue.

[ErikJHF]

@ShayneS 

They did it by upgrading me to the “feed” version of the app. Can we try this

[Trickyt1957]

To summarize the problem:

There is about a 9 or 10 hour window  when current recordings do not show up.  Neither in the app, nor in the web-browser.  In my case that window covers late night and morning till about 09:00.  I am on European time (UTC+1:00).

A photograph of the latest movement shows under "Devices" but you can't view the video of that recording until the 10 hour window is over.  Clicking on Media only shows yesterday's recordings.

When looking at today's date during that 10 hour window, the recording shown under today are in fact yesterday's recordings.  Those same videos are also showing under yesterday's date.    So each video appears twice, until after about 09:00, when the newest videos show up under today's date, replacing yesterday's.

Lots of solutions have been suggested, but none of them seem to work.  I summarize what has been tried:

1) Re-install the app: I am running the latest version.  In any case that makes no sense, since the problem is the same when viewing via a web browser.

2) Reboot all devices: Done, including router, base station and cameras.  The problem still persists.

3) Change the time zone for the router: Tried that, but it didn't solve the problem.

4) Sign up for "premium":  Done that.  I have the most expensive plan (unlimited cameras).  I have 5 cameras, Arlo Pro and Arlo Pro2.

5) Change the cable: All my cameras are battery powered and wireless.

6) Start a new account with a different email address:  Not a great idea, as I would lose my subscription and be unable to cancel it.  So I did not try this.

7) Join the class action lawsuit against Arlo:  After reading the reviews of the lawyer running this, he seems like a complete snake-oil selling charlatan.  It'll take two years and even if there is a payout he might keep all of it (based on feedback), and it won't solve the problem in the short term.

[ShayneS · Accepted solution]

To help with this symptom you are experiencing, we suggest migrating to the latest Arlo app experience. 

You can find more information here: https://kb.arlo.com/000062798/How-do-I-upgrade-my-Arlo-Secure-App-to-the-new-Arlo-experience#:~:text....