Library’s duplicates previous days’ recordings. Unable to view same day recordings.

[Levicd]

• Hi the app notifies me when a recording is made but when I go to library and click on today's date it only shows yesterday's recordings...

[ShayneS]

@Kthomm 

Can you ask the Admin of the account if they still had the delay occur as well? 

[Kthomm]

I am the admin 

[ShayneS]

@Kthomm

Are we still experiencing this symptom?

[M-G-]

They fixed mine after I made another complaint about their lousy product. They did it by upgrading me to the “feed” version of the app.

[Wayne72]

This is really c.

It's been so many months with this issue.

Library recordings for the current day before 00:00GMT show yesterdays recordings. In the device view you can see a snapshot of the last trigger event. After 00:00GMT the current days Library becomes visible as expected. For someone on the East Coast of Australia that means no Library until 10:00am, close to half the day and night.

[fozarlo]

My last reply didn’t get posted.  I ended up deleting the app from my phone. Rebooting the hub. And then reinstalling a fresh copy of the app.  That worked for me and I now see the recordings as they happen. 

[ErikJHF]

Yes I am, I have attempted uninstall and reinstall with and without a phone reboot in between etc.. Nothing works as it's a backend time zone issue.

[ErikJHF]

@ShayneS 

They did it by upgrading me to the “feed” version of the app. Can we try this