This issue should now be resolved on the latest Arlo iOS app, which is version 2.10. Please make sure to update to the latest version of the app.
If you're still experiencing this issue, please let us know.
It may be your service... try it on the web access ; https://my.arlo.com
It may help determine where the issue lies.
Morse is faster than texting!
Is this happening through the web client on your computer? What phone device are you using? Have you tried reinstalling the Arlo app and rebooting your phone device to see if that helps?
Upgrade to latest iOS app and phone reboot makes no difference.
Same here on an iPad Air (1st gen) with iOS 12.4.1 and an iPhone SE with iOS 13.1.
I have to watch the stuttering video first, go back to the start of the video and finally see the video with the correct framerate.
Please arlo need to do something about it and/or at least notify customer on what they want to do. I’m a premium customer and have 7 cameras, between Pro and Pro2, so what’s the point of paying for the recording when lately there are always glitches and problems.
I also have this problem with playback starting in slow-mo for few first seconds. I noticed it IMMEDIATELY after updating iOS App to ver 2.9.1. (1134) running on iPhone XS Max under iOS 12. Previous version of the app and "Legacy" App are working correctly!!!
Also, now while scrolling down through camera list of my 20 cameras, I intermittently see camera tiles with solid black background displayed for a second before picture of screenshot with last activity gets filled in. Looks ugly! Another optimization attempt gone wrong?
These Arlo updates... Like walking a minefield... You NEVER know what is going to BLOW!